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Frequently asked questions

Find a course or resource

We've tried to answer some of the most frequently asked questions about using the OCR CPD Hub below.

We hope they are helpful to you in using the site.

Q. Why am I experiencing problems using Internet Explorer?

Q. What if I get the following error: Server Error in '/' Application?

Q. My password isn't working - what should I do?

Q. Do I need to use my National Centre Number?

Q. I have a National Centre Number, but I can't find my centre?

Q. I have entered my NCN when I registered but only the card payment option is available to me - what should I do?

Q. The CPD Hub website says my email is already registered - what should I do?

Q. I have registered to use the CPD Hub, can I book colleagues onto courses?

Q. If a course is fully booked - what should I do?

Q. Can I cancel my place online?

Q. Can I provisionally reserve a place?

Q. Why does my booking say 'Provisional' in my booking history?

Q. Do I need a Purchase Order number?

Q. I have made a booking - when will I receive my joining instructions?

Q. What happens if I book within 7 days of the course?

Q. Where can I view the products that that I have purchased?

Q. When browsing product information, what is 'Add to My Docs'?

Q. I have booked onto a training event but there are products showing under my documents. Is this an error?

Q. Can I download documents?

Q. Can I download videos?

Q. Why am I experiencing problems using Internet Explorer?

A. The CPD Hub works with all versions of Internet Explorer. A recent Microsoft update, KB3008923, may cause some areas of the site not to work (e.g. searching for a person when making a booking). Currently, the only known work around for this issue is to uninstall the update or not apply it at all. Our software developer is waiting for Microsoft to provide a fix. If you are experiencing further problems, enabling Compatibility View may fix them. Please go to Tools > Compatibility View Settings and, in the Add this website field, type ocr.org.uk click Add and Ok. Alternative browsers, such as Google Chrome, should work.

What if I get the following error: Server Error in '/' Application?

A. Your browser may have cached an earlier version of the webpage when it was experiencing problems. Please clear your browser cache and internet history. Then, restart your browser. If you still experience issues, please contact the CPD Hub.

Q. My password isn't working - what should I do?

A. Go to the Log in box that can be found on the homepage, enter your email address, ensuring that you leave the password box blank. Click Forgotten password and your password will be emailed to the email account you registered on the CPD Hub. When you receive your password, please type this into the Login box on the CPD Hub as cut and pasting the password does not work, then click onto Log in not Register.

Q. Do I need to use my National Centre Number?

A. It is necessary to use your NCN in order to pay by invoice (you will be asked to confirm the NCN during the booking process). This can be obtained from your centre's Exams Office. You will be asked to make a card payment if you do not use your NCN.

Q. I have a National Centre Number, but I can't find my centre?

A. If you can’t find your centre after typing in your NCN and wish to pay by invoice, please contact OCR Professional Development, using the telephone number detailed below or by emailing cpdhub@ocr.org.uk.

Q. I have entered my NCN when I registered but only the card payment option is available to me - what should I do?

A. This maybe because you have recently registered with OCR. Please contact OCR Professional Development if you wish to pay by invoice. If you have an NCN and haven't registered with OCR, please contact OCR Professional Development, using the telephone number detailed below or by emailing cpdhub@ocr.org.uk.

Q. The CPD Hub says my email is already registered - what should I do?

A. Please return to the homepage and Log in. If you have forgotten your password, please refer to the question above.

Q. I have registered to use CPD Hub, can I book colleagues onto courses?

A. Yes, you have several options. Please follow the on screen instructions.

Q. If a course is fully booked - what should I do?

A. Follow the online instructions to register on the waiting list.

Q. Can I cancel my place online?

A. Yes. You can do this up to 3 working days without penalty by accessing 'My training events'. For cancellations less than 3 working days, please email cpdhub@ocr.org.uk. The full course fee may apply as per our terms and conditions.

Q. Can I provisionally reserve a place?

A. Unfortunately, we cannot accept provisional bookings but you can cancel your place, without charge, up to three working days before the course is due to be delivered.

Q. Why does my booking say 'Provisional' or 'Incomplete' in my booking history?

A. If a booking is not completed then it will be temporarily marked as provisional or incomplete. These bookings will automatically clear from your account after about two hours. You can then start the process again to book your place.

Q. Do I need a Purchase Order number?

A. It is possible to book without a Purchase Order number, but you should check with your centre regarding internal finance and authorisation procedures. OCR cannot be held responsible for centre staff who disregard this. The booker will still be liable for the course fee.

Q. I have made a booking - when will I receive my joining instructions?

A. Following a successful online booking you will receive a holding, acknowledgment email as confirmation of your place on the course. Your full joining instructions, including venue details, will be sent to you no later than 10 days before the course date. If you have not received any correspondence 10 working days before the course date, please contact us using the telephone number detailed below or by emailing cpdhub@ocr.org.uk.

For bookings made during the summer of one academic year for courses beginning the next academic year, your joining instructions will be issued at the start of the autumn term.

Q. What happens if I book within 7 days of the course?

A. An email will be sent to the email address you have given on the CPD Hub at 7.00am on the day following when your booking was made.

Q. Where can I view the products that that I have purchased?

A. These are viewable in the My Documents area, which is available in the main menu after you have logged in.

Q. When browsing product information, what is 'Add to my docs'?

A. If available, pressing this button will place the product straight into the My docs area, bypassing the full checkout procedure.

Q. I have booked onto a training event but there are products showing under my documents. Is this an error?

A. No, some courses have associated products.

Q. Can I download documents?

A. Yes and they can be saved to your local computer if you wish.

Q. Can I download videos?

A. No. These are only available to view within the CPD Hub.

Contact us

If you need further assistance, after reading the FAQ section, please telephone the OCR Professional Development team on 024 7649 6398 between 08:30 - 16:00. TERMS AND CONDITIONS


 

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